At KOOPES Clothing Shop, we understand that premium craftsmanship deserves exceptional service. Our shipping and returns policies reflect the same attention to detail that goes into crafting our sophisticated blazers, coats, and designer denim.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and US holidays).

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after dispatch)

We ship globally, excluding some Asian countries and remote areas. International customers may be subject to customs duties, which are the responsibility of the recipient.

Returns & Exchanges

We want you to be completely satisfied with your KOOPES purchase. Our returns policy is designed to be as refined as our garments.

Eligibility Requirements:

  • Items must be in original, unworn condition with all tags attached
  • No signs of washing, alteration, or damage
  • Returned within 15 days of delivery
  • Includes all original packaging and accessories
Important Note: For hygiene reasons, we cannot accept returns or exchanges on final sale items, underwear, or swimwear unless faulty.

Return & Exchange Process

Step 1: Submit Request
Email our customer service team at [email protected] within 15 days of receiving your order. Use the following template for prompt processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear KOOPES Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [e.g., Tailored Wool Blazer]
– Size/Color: [e.g., Navy, 42R]
– Reason for Return: [Please specify]

For exchanges, my preferred replacement item is: [Item details if applicable]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Authorization
We’ll respond within 24 hours (excluding weekends and US holidays) with a Return Merchandise Authorization (RMA) number and instructions.

Step 3: Package Securely
Return items in their original packaging with the RMA number clearly visible on the outside.

Step 4: Ship Your Return
Send your package to our US facility using a trackable shipping method. We recommend insuring your return.

Return Shipping Costs: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days of receiving your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is issued

Please note that shipping fees are non-refundable, and international customers may be subject to customs duties that cannot be refunded.

Exchanges

For size exchanges of our premium blazers or designer denim:

  • We’ll ship your replacement item once we receive and process your return
  • If the replacement item is of higher value, you’ll be charged the difference
  • If it’s of lower value, we’ll refund the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedite your replacement.

Our customer service team is available to assist with any questions at [email protected], typically responding within 24 hours (excluding weekends and US holidays).

Thank you for choosing KOOPES Clothing Shop – where premium craftsmanship meets exceptional service.