At KOOPES Clothing Shop, we take pride in crafting premium blazers, coats, and designer denim for our sophisticated global clientele. While we meticulously inspect every garment before shipment, we understand that sometimes an exchange or return may be necessary. Our policy is designed with the same attention to detail as our tailoring.

Eligibility for Returns & Exchanges

To be eligible for return or exchange, items must:

  • Be in original, unworn condition with all tags attached
  • Show no signs of washing, alteration, or damage
  • Be returned within 15 days of delivery
  • Include all original packaging and accessories

Note: For hygiene reasons, we cannot accept returns or exchanges on final sale items, underwear, or swimwear unless faulty. This policy mirrors the standards of premium clothing retailers worldwide.

Return & Exchange Process

Follow these steps to initiate your return or exchange:

  1. Submit Request: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below for prompt processing.
  2. Receive Authorization: We’ll respond within 24 hours (excluding weekends and US holidays) with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely: Return items in their original packaging with the RMA number clearly visible on the outside.
  4. Ship Your Return: Send your package to our US facility using a trackable shipping method. We recommend insuring your return.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear KOOPES Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [e.g., Tailored Wool Blazer]
– Size/Color: [e.g., Navy, 42R]
– Reason for Return: [Please specify]

For exchanges, my preferred replacement item is: [Item details if applicable]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service and retaining your receipt until the return is processed.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days of receiving your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund is issued.

Please note that shipping fees are non-refundable, and international customers may be subject to customs duties that cannot be refunded.

Exchanges

For size exchanges of our premium blazers or designer denim:

  • We’ll ship your replacement item once we receive and process your return.
  • If the replacement item is of higher value, you’ll be charged the difference.
  • If it’s of lower value, we’ll refund the difference.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedite your replacement.

Final Notes

We stand behind the quality of our crafted garments and want you to be completely satisfied with your KOOPES purchase. Our customer service team is available to assist with any questions at [email protected], typically responding within 24 hours (excluding weekends and US holidays).

Thank you for choosing KOOPES Clothing Shop – where premium craftsmanship meets exceptional service.