FAQ

Our collections cater to fashion-conscious professionals and style seekers who value premium craftsmanship in wardrobe staples like blazers, coats, designer jeans, and versatile tops. We serve clients worldwide (excluding Asia and select remote areas) who appreciate timeless pieces with sophisticated detailing.

We specialize in elevated essentials – think boardroom-ready blazers, statement coats, premium denim, and layered tops designed for both professional and social settings. Each piece undergoes meticulous quality inspection to meet our exacting standards.

Our tailored pieces follow standard US sizing. For optimal fit, we recommend comparing your measurements with our detailed size charts (available on each product page). Designer coats and blazers may have slightly different cuts – when in doubt, our customer service team at [email protected] can provide specific garment measurements.

We carry both styles – product descriptions clearly indicate whether jeans are pre-washed for immediate comfort or raw denim that will develop personalized wear patterns. All our denim uses premium fabrics with reinforced stitching at stress points.

We offer two premium delivery services:

Express Standard Shipping ($12.95): Via DHL/FedEx with 10-15 day delivery after 1-2 day processing. Includes real-time tracking – ideal for time-sensitive orders.

Complimentary Standard Shipping: Free on orders over $50 via EMS with 15-25 day delivery after processing. Includes tracking number – perfect for larger orders.

Due to complex customs regulations in various Asian markets, we currently cannot guarantee our standard of delivery excellence to these regions. We’re actively working to expand our service areas while maintaining our quality commitments.

Every KOOPES garment arrives in protective, sophisticated packaging worthy of its quality. Blazers and coats are shipped on padded hangers with breathable garment bags, while other items are carefully folded in tissue with our signature packaging.

We offer 15-day returns from the delivery date. Items must be unworn, with original tags attached and in original packaging. Return shipping is at customer’s expense unless the item arrived damaged or incorrect.

Email [email protected] within 15 days of delivery with your order number and reason for return. Our team will provide return instructions. Refunds are processed within 5 business days of receiving the returned item.

We currently don’t offer direct exchanges. For size changes, please return the original item (following our return process) and place a new order for the preferred size. This ensures you receive the correct item without extended waiting periods.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.

While we include all proper documentation to minimize delays, some countries may assess customs duties on international shipments. These fees are the responsibility of the recipient and vary by destination. We recommend checking your local customs policies before ordering.

Our US-based support team provides personalized assistance at [email protected]. We typically respond within 24 hours (excluding weekends and US holidays).

KOOPES Clothing Shop
68 Route 66
US 05149